To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.

• To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
• To establish and maintain a relationship of trust and ethics with the investors.
• To observe highest standard of compliances and transparency.
• To always keep ‘protection of investors’ interest’ as goal while providing service.
• To ensure confidentiality of information shared by investors unless such information is required to be provided in furtherance of discharging legal obligations or investors have provided specific consent to share such information.

• Execution of trades on behalf of investors.
• Issuance of Contract Notes.
• Issuance of intimations regarding margin due payments.
• Facilitate execution of early pay-in obligation instructions.
• Periodic Settlement of client’s funds.
• Issuance of retention statement of funds at the time of settlement.
• Risk management systems to mitigate operational and market risk.
• Facilitate client profile changes in the system as instructed by the client.
• Information sharing with the client w.r.t. relevant Market Infrastructure Institutions (MII) circulars.
• Communicating Most Important terms and Conditions (MITC) to the client.
• Redressal of Investor’s grievances.

• Ask for and receive information from a firm about the work history and background of the person handling your account, as well as information about the firm itself (including website providing mandatory information).
• Receive complete information about the risks, obligations, and costs of any investment before investing.
• Receive a copy of all completed account forms and rights & obligation document.
• Receive a copy of ‘Most Important Terms & Conditions’ (MITC).
• Receive account statements that are accurate and understandable.
• Understand the terms and conditions of transactions you undertake.
• Access your funds in a prescribed manner and receive information about any restrictions or limitations on access.
• Receive complete information about maintenance or service charges, transaction or redemption fees, and penalties in form of tariff sheet.
• Discuss your grievances with compliance officer / compliance team / dedicated grievance redressal team of the firm and receive prompt attention to and fair consideration of your concerns.
• Close your zero balance accounts online with minimal documentation.
• Get the copies of all policies (including Most Important Terms and Conditions)of the broker related to dealings of your account.
• Get only those advertisement materials from the broker which adhere to Code of Advertisement norms in place.
• In case of broker defaults, be compensated from the Exchange Investor Protection Fund as per the norms in place
• Trade in derivatives after submission of relevant financial documents to the broker subject to brokers’ adequate due diligence.
• Get warnings on the trading systems while placing orders in securities where surveillance measures are in place.
• Get access to products and services in a suitable manner even if differently abled.
• Get access to educational materials of the MIIs and brokers.
• Get access to all the exchanges of a particular segment you wish to deal with unless opted out specifically as per Broker norms.
• Deal with one or more stockbrokers of your choice without any compulsion of minimum business.
• Have access to the escalation matrix for communication with the broker.
• Not be bound by any clause prescribed by the Brokers which are contravening the Regulatory provisions.

Following steps are carried out by Stock Exchange for benefit of investor, in case stock broker defaults:
1. Circular is issued to inform about declaration of Stock Broker as Defaulter.
2. Information of defaulter stock broker is disseminated on Stock Exchange website.
3. Public Notice is issued informing declaration of a stock broker as defaulter and inviting claims within specified period.
4. Intimation to clients of defaulter stock brokers via emails and SMS for facilitating lodging of claims within the specified period.

Following information is available on Stock Exchange website for information of investors:
1. Norms for eligibility of claims for compensation from IPF.
2. Claim form for lodging claim against defaulter stock broker.
3. FAQ on processing of investors’ claims against Defaulter stock broker.
4. Provision to check online status of client’s claim.
5. Standard Operating Procedure (SOP) for handling of Claims of Investors in the Cases of Default by Brokers.
6. Claim processing policy against Defaulter/Expelled members.
7. List of Defaulter/Expelled members and public notice issued.

Invest with knowledge & safety.

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

• To publish research report based on the research activities of the RA.
• To provide an independent unbiased view on securities.
• To offer unbiased recommendation, disclosing the financial interests in recommended securities.
• To provide research recommendation, based on analysis of publicly available information and known observations.
• To conduct audit annually.

• Onboarding of Clients.
• Disclosure to Clients
  • To distribute research reports and recommendations to the clients without discrimination.
• To maintain confidentiality w.r.t publication of the research report until made available in the public domain.

In case of any grievance / complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days.

If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.

With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.

• Do’s
  1. Always deal with SEBI registered Research Analyst.
  2. Ensure that the Research Analyst has a valid registration certificate.
  3. Check for SEBI registration number.
  4. Please refer to the list of all SEBI registered Research Analysts which is available on SEBI website in the following link:
     (https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14)
  5. Always pay attention towards disclosures made in the research reports before investing.
  6. Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments.
  7. Before buying securities or applying in public offer, check for the research recommendation provided by your research Analyst.
  8. Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.
  9. Inform SEBI about Research Analyst offering assured or guaranteed returns.
• Don'ts
  1. Do not provide funds for investment to the Research Analyst.
  2. Don’t fall prey to luring advertisements or market rumours.
  3. Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
  4. Do not share login credentials and password of your trading and demat accounts with the Research Analyst.

Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

• To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.

• To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.

• To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link https://www.cdslindia.com/DP/dplist.aspx

(1) Basic Services

(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include

(1) The Process of investor grievance redressal

For the Multi-level complaint resolution mechanism available at the Depositories

• Receive a copy of KYC, copy of account opening documents.
• No minimum balance is required to be maintained in a demat account.
• No charges are payable for opening of demat accounts.
• If executed, receive a copy of Power of Attorney. However, Power of Attorney is not a mandatory requirement as per SEBI / Stock Exchanges. You have the right to revoke any authorization given at any time.
• You can open more than one demat account in the same name with single DP/ multiple DPs.
• Receive statement of accounts periodically. In case of any discrepancies in statements, take up the same with the DP immediately. If the DP does not respond, take up the matter with the Depositories.
• Pledge and /or any other interest or encumbrance can be created on demat holdings.
• Right to give standing instructions with regard to the crediting of securities in demat account.
• Investor can exercise its right to freeze/defreeze his/her demat account or specific securities / specific quantity of securities in the account, maintained with the DP.
• In case of any grievances, Investor has right to approach Participant or Depository or SEBI for getting the same resolved within prescribed timelines.
• Every eligible investor shareholder has a right to cast its vote on various resolutions proposed by the companies for which Depositories have developed an internet based ‘e-Voting’ platform.
• Receive information about charges and fees. Any charges/tariff agreed upon shall not increase unless a notice in writing of not less than thirty days is given to the Investor.

• Deal with a SEBI registered DP for opening demat account, KYC and Depository activities.
• Provide complete documents for account opening and KYC (Know Your Client). Fill all the required details in Account Opening Form / KYC form in own handwriting and cancel out the blanks.
• Read all documents and conditions being agreed before signing the account opening form.
• Accept the Delivery Instruction Slip (DIS) book from DP only (preprinted with a serial number along with client ID) and keep it in safe custody and do not sign or issue blank or partially filled DIS.
• Always mention the details like ISIN, number of securities accurately.
• Inform any change in information linked to demat account and obtain confirmation of updation in the system.
• Regularly verify balances and demat statement and reconcile with trades / transactions.
• Appoint nominee(s) to facilitate heirs in obtaining the securities in their demat account.
• Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.